How do I Request cookies?
You have a couple of options. You can either use the "Order" button in the upper right-hand corner of this website, or you can email me at firstname.lastname@example.org, and include the type of cookies you'd like, the amount (1 dozen minimum), and when you'd like them to be ready. Unless my schedule is full, I'll hold a spot in my calendar for you for 24 hours, to allow you time to send the deposit. Once I receive the deposit, I will send you a confirmation. If I don't have availability for the date you request, I'll reply with my next best date in case that might work for you. Note that I ask for at least one week lead time, as they are all created to order.
Do you decorate on anything besides sugar cookies?
Yes! I also offer chocolate sugar cookies, shortbread, and seasonally Pumpkin Spice and Gingerbread. If you 'like other flavors, please let me know, and I'll consider them for the future!
Can you do other designs?
I love to do new designs and custom cookies! If you have a photo you'd like to send, or colors and ideas/theme, please let me know and we can discuss. I also can do printed PHOTO or LOGO cookies (assuming you have permission for the latter).
What are your prices for custom cookies?
Custom cookies are priced based upon the amount of detail, the number of colors/consistencies of icing needed, if hand-painting is needed, and the size of the cookie.
Basic cookies (ex Balloons) are $2.50-4.50, Detailed cookies (ex Raccoons or Wedding Rings) are $3.50-5.50, Elaborate cookies (ex Lego Batman full body, Wedding Favor example) are $4 and up... the ranges are for the size of cookie. Mini cookies (1.5-2") can be added to any order for $7.50 for 6 cookies (eg, mini hearts in custom Bridal Set).
How do I pay for the cookies?
For orders under $50, I ask for pre-payment in full. For orders of $50 or more, I ask for a 50% deposit. The balance is due upon receipt of the cookies (cash also accepted, sorry no checks).
I prefer Venmo (email@example.com) when possible. If you prefer to use PayPal (PayPal.Me/playingwithdough) or a credit card, I will need to add on their 3% fee to your price.
Orders less than $50 cancelled with more than 14 days notice are refundable; 14 days or less notice are not. Orders over $50 cancelled with more than 21 days notice are refundable; 21 days or less are not. If there is any non-refundable expense (ie, I've purchased a stencil etc just for your order), I will let you know with my quote.
WHAT are my options to get the cookies?
For orders over $25, we offer complimentary delivery within the Willow Glen and Cambrian neighborhoods of San Jose, CA (95124 and 95125). For a nominal fee of $5, we will deliver to surrounding zip codes (95030, 95129, 95008, 95123, 95136, 95050, 95118, 95117, 95128, 95113, 95110, 95126, 95112). For other areas within the county, delivery is based upon distance, averaging $10. We are now also delivering FOR FREE within Santa Clara County with orders $200 and over! Alternatively, you are welcome to schedule a pick-up time at our home in Willow Glen. Unfortunately, we are not able to ship.
How are the cookies packaged?
The cookies come in a window box with a ribbon. I also offer cookies on a reusable platter for an additional $3. If you'd like cookies in individual cello bags and heat sealed, there is a charge of $1/dozen. If you'd like all cookies individually wrapped with ribbon for favors, there is an charge of $3/dozen (coordinating ribbon color).
What ingredients are in the cookies?
All of our cookies are made with high quality, natural ingredients including flour, eggs, butter, cane sugar, real vanilla, lemon juice and zest, tree nuts and peanuts. If you need more specifics, just let me know :)